Healthcare IT Built for Independent Practices
Expert healthcare IT support on demand or a fully managed technology partner. We bring IT, cybersecurity, and compliance together so your practice can stay secure, productive, and focused on patient care.
Start where it makes sense for your practice.
Pay-as-you-go
On-demand Support
Bring us in when you need help, with no commitments or minimums.
- Pay as you go — no commitments, no minimums
- Most issues handled remotely and resolved quickly
- Projects and specialty work quoted clearly up front
Flat monthly service
Managed & Co-Managed IT
A dependable IT partner for your whole practice, or added depth for the team you already have.
- We manage your IT — or back up the IT you already have
- From solo practices to multi-site groups
- Month-to-month service. We earn your business through performance.
A SMART view of everything we handle.
Five responsibilities cover the technology behind an independent practice, from the workday your staff sees to the systems and decisions behind it.
Explore the full service catalog →Keep people productive and the everyday systems around patient care working as expected.
Everyday IT & Practice Systems
From the workstation at reception to EHR access in the exam room, we handle the technology staff rely on throughout the workday.
- Computers & workstations
- Microsoft 365, email & Teams
- Accounts, permissions & shared files
- EHR access & troubleshooting
- Printers & scanners
- Business phone systems
- New-hire setup & departures
- Vendor coordination on your behalf
- Remote and on-site help when it is needed
Run the foundation beneath the practice so locations, applications, users, and data stay connected.
Infrastructure, Networks & Cloud
We manage and support the deeper systems that connect locations, applications, users, and data, both on premises and in the cloud.
- Servers, VMware & virtualization
- Networks, wireless & firewalls
- Microsoft Azure & AWS environments
- Windows Server & Linux administration
- Secure remote access
- Storage, capacity & performance
- Monitoring, patching & updates
- Multi-location connectivity
Build confidence that threats are watched, data can be recovered, and disruption has been planned for.
Cybersecurity & Business Continuity
Layered protection, monitoring, backups, and recovery planning help reduce risk and keep the practice ready for disruption.
- Endpoint detection & response
- Email, identity & access protection
- Backup & disaster recovery
- Security awareness & phishing defense
- Vulnerability review & remediation
- Business continuity planning
- Incident response readiness
- Recovery testing you can point to
Give leadership the oversight, evidence, and direction to make responsible technology decisions.
Oversight, Compliance, & Governance
Practical governance turns HIPAA obligations, documentation, risk, budgeting, and technology planning into clear next steps.
- HIPAA-aware technical safeguards
- Policies, documentation & evidence
- Risk reviews & remediation plans
- Access & permission audits
- Vendor, asset & license oversight
- Technology budgets & lifecycle planning
- Leadership reporting & recommendations
- Fractional CIO/CISO & strategic advisory
- Clear answers before you are asked for them
Turn larger technology changes into planned improvements instead of disruptive surprises.
Projects & Modernization
We plan and carry out major upgrades, migrations, moves, and modernization work around the realities of practice operations.
- EHR migrations & platform moves
- New locations & office relocations
- Cloud migrations & modernization
- Network & infrastructure upgrades
- Hardware & phone-system refreshes
- Microsoft 365 tenant projects
- Data & system integrations
- Planned initiatives, scoped & quoted
- Work done after your last appointment
Built for independent healthcare practices
Aldwell supports independent practices across Cincinnati, Dayton, and Northern Kentucky, from solo providers to growing multi-site groups. We understand how EHRs, practice management platforms, phones, networks, cybersecurity, and compliance must work together to keep your practice running.
Solo practice? You're not too small.
Single-provider practices are exactly who on-demand support was built for — help starting at $75/hr, only when you need it, with no monthly commitment.
Healthcare specialties we support
Built from decades inside healthcare.
Before creating Aldwell, our team spent decades working inside healthcare organizations and seeing firsthand what independent practices need from their technology partners. Reliable support matters, but it is only part of the picture. Technology decisions also affect operations, security, compliance, governance, and ultimately the ability to deliver care.
Aldwell was built to bring those responsibilities together through a knowledgeable, consistent team that works as an extension of your organization.
Headquartered in Cincinnati.
On-site when it matters.
Aldwell is based in Cincinnati and supports independent practices across Cincinnati, Dayton, and Northern Kentucky. Most issues can be resolved remotely, but when on-site support matters, our team is already nearby.
Common questions from healthcare practices
Answers to the questions we hear most about IT support, pricing, contracts, response times, and working with Aldwell.
Still have a question?We're happy to help.Contact us →Healthcare technology decisions affect operations, privacy, security, compliance, and patient care. A team that understands those connections can identify gaps and make recommendations that fit the realities of running a medical practice.
We support everything from everyday technology issues to complex infrastructure and cloud environments. That includes computers, accounts, email, Microsoft 365, networks and wireless, cybersecurity, VMware, Microsoft Azure, AWS, Windows Server, Linux, vendor coordination, technology planning, and larger IT projects.
Our services page provides a more complete look at the ways we can support your practice.
View All Services →On-demand support lets you contact us as needs arise and pay for the time you use. Managed IT provides ongoing support, oversight, security, planning, and accountability for a predictable monthly cost. We can help you decide which approach fits your practice.
Everyday IT support is $75 per hour. Advanced systems, phone systems, consulting, projects, integrations, and virtual CIO/CISO services are billed at published hourly rates from $150 to $250, and we confirm the expected cost before work begins so you know what to expect. There is no after-hours surcharge.
See every rate →We do use clear written agreements, but they do not lock you into a long-term commitment. Every client signs a Business Associate Agreement and Statement of Work that outlines responsibilities, services, and pricing.
Whether you use pay-as-you-go support or managed services, there is no required commitment to a fixed term.
Not at all. Single-provider practices are exactly who on-demand support was built for: senior help when you need it, at a rate you can plan around, with no monthly commitment.
A better technology relationship starts with a straightforward conversation.
Tell us what is happening, what is not working, or what you are unsure about. We will help you determine what the next step should be.