Expert help.
On demand with no monthly commitment.
Healthcare-focused IT support when you need it, with clear hourly rates and no monthly minimums. Bring us in as needs arise and pay only for the time you use.
Set up once. Call when you need us.
Initial setup, clear spending controls, and support on your terms.
Initial setup.
We start with a Statement of Work and Business Associate Agreement (BAA). Together, we establish your spending limits and who is authorized to request service.
Call whenever you need help.
Support calls are addressed right away. For project requests, we provide a quote for your approval before work begins.
Pay only for the time you use.
You are billed for the time spent on your work at the applicable hourly rate. No monthly minimums or long-term commitment.
Clear rates. The expertise you need.
Support for the workday.
From everyday troubleshooting to the systems your practice depends on. Everyday IT Support is available remotely and on-site.
Everyday IT Support
Common computer, application, printer, Microsoft 365, account access, and everyday troubleshooting.
Advanced Systems Support
Server, network, cloud, security, and escalated technical issues.
Business Phone Systems
Phone systems, call routing, carrier coordination, and communications troubleshooting.
Expertise for what’s next.
Bring in help to assess the options, plan the work, and carry out technology changes.
IT Consulting & Planning
Assessments, recommendations, vendor guidance, planning, and strategic advice.
Project Engineering & Solution Design
Migrations, system implementations, infrastructure upgrades, and major technology changes.
Data & System Integrations
Interfaces, APIs, databases, reporting connections, and complex data workflows.
Strategic guidance for your practice.
Get experienced input on technology priorities, security, risk, and governance when your practice needs it.
Virtual CIO — Technology Leadership
Technology planning, budgeting, roadmaps, governance, and vendor oversight.
Virtual CISO — Security & Compliance Leadership
Security strategy, HIPAA/compliance guidance, risk management, and policy oversight.
A few things you may be wondering.
Not sure where your request fits? Start with a conversation.
Talk with our team →Is all support billed at $75 per hour?
No. The $75 hourly rate applies to Everyday IT Support. Advanced systems, phone systems, projects, integrations, and leadership services are billed at the rates shown above. We confirm the expected cost before work begins. There is no after-hours surcharge.
Can you help on-site?
Yes. We provide remote and on-site support for practices across Cincinnati, Dayton, and Northern Kentucky. Most issues can be handled remotely; when on-site support matters, our team is nearby.
Do we need to sign an agreement?
Yes. Every client signs a Statement of Work and Business Associate Agreement outlining responsibilities, services, and pricing. These agreements establish how we work together; they do not require a long-term commitment or monthly minimums.
What if we want fully managed IT at a predictable monthly price?
Our managed IT service provides fully managed technology support, oversight, security, and planning for a predictable monthly price. If you want an ongoing technology partner with a consistent monthly cost, explore our managed services.
Explore managed IT →Start with what your practice needs today.
Tell us what is happening, what is not working, or what you are unsure about. We will help you determine what the next step should be.