An IT partner for your practice.
One predictable monthly fee.
Let Aldwell manage your IT, or bring us in to back up the team you already have. Get unlimited remote and on-site technical support, ongoing management, and planning tailored to your practice, all for a predictable monthly fee.
Request a quote →Your IT partner.
Or an extension of your team.
We can take responsibility for your managed IT service or agree on a defined role alongside your team.
| What you need | Fully managed ITAldwell as your IT partner | Co-managed ITAldwell alongside your team |
|---|---|---|
| Support for your staff | Your staff come to Aldwell for everyday and advanced technical help. | We share support duties or add expertise where your team needs it. |
| Management & monitoring | We manage and monitor the systems covered by your agreement. | We take on agreed systems or responsibilities, working with your team. |
| Planning & direction | We help leadership plan priorities and technology spending. | We bring planning and technical perspective to the team you have. |
| Advisory & oversight | Fractional CIO/CISO guidance and security and compliance oversight can be included. | Add specialist advisory or oversight to complement your internal expertise. |
We define the responsibilities, services, and level of involvement together. Both arrangements are tailored to your practice.
We’ll manage the transition.
We get to know your systems, agree on the support you need, and plan the transition around your practice. Our team coordinates the details and keeps you informed at each step.
We work with you and your current provider to coordinate the transfer of access, documentation, and vendor contacts, with a clear plan for who handles what.
Understand the current environment.
Review your people, locations, systems, and workflows. Discuss what is working, where support falls short, and what needs attention first.
Agree on the service and monthly rate.
Together, we confirm what we will manage, how support will work, and what it will cost. We walk you through the service agreement and Business Associate Agreement so you know what to expect.
Coordinate the transition.
We work with your existing provider or internal IT team to arrange access, gather documentation, and agree on responsibilities and timing. Your staff know where to turn for support from the start.
Establish ongoing support.
We put support, monitoring, and routine maintenance in place, then establish regular check-ins with your leadership or IT team to review service, set priorities, and plan what comes next.
A few things you may be wondering.
Wondering how we’d fit into your practice? Let’s talk about the support you need.
Talk with our team →Do we have to make a long-term commitment?
No. Service is month to month. We use clear written agreements to define responsibilities, services, and pricing, without locking your practice into a long-term commitment.
Can you work alongside our existing IT team?
Yes. Co-managed IT gives your existing team added capacity and expertise. We agree on the responsibilities each team will hold, the systems we will manage, and how support will be coordinated.
Is the monthly agreement tailored to our practice?
Yes. We tailor the agreement to your practice and the role you want us to take. The proposal identifies the systems we support, the responsibilities we hold, and any advisory or oversight services included in the monthly fee.
What if we only want occasional help?
Our on-demand service lets you bring us in as needs arise and pay by the hour, with no monthly minimums. Managed IT is for practices that want ongoing support and responsibility for the technology behind it.
Explore on-demand support →Let’s find the right fit for your practice.
Tell us about your practice and the support you need. Whether you want a complete IT partner or added depth for your team, we will put together a monthly proposal tailored to you.